Professional Insights Videos

PIV or Professional Insights Video is a comprehensive series of video interviews for contact center and customer service professionals.

These short training bites will help you sharpen your skills and knowledge and to perform better.

Below is a sample list of the interviews we have in this ever expanding library.

Below is a partial list of items available to subscribers

  • Ayu Tresnalestari of Bank Negara Indonesia on the role of a Supervisor
  • Balamurugan Muniraju of Measat Malaysia on Leadership
  • Chantel Perkins of Accenture Canada on People Development
  • Claudia Hawkins of Whirlpool USA on Operational Leadership
  • Edna Pereira of Measat Malaysia on Employee Experience
  • Erin Clark of Whirlpool Corporation USA on HR
  • Fidel Calcagno of IGT on the role of an analyst
  • Gert Jacobs of Multichoice on Workforce Planning
  • Interview with Alex G Demczak on Outbound Dialers & Legislation
  • Interview with Angela Wilson - The Role of Analysts and Social Media
  • Interview with Mitch Roth on Industry Legislation
  • Interview with Vera Austin of Mass Mutual on running a contact center
  • Jasmin Aksan of Astro Malaysia on running a contact center
  • Jean Michel Cateaux of Aegis South Africa on Quality
  • Jovaney Toledo of Mass Mutual USA on his Customer Service role
  • Laura Thayer of Optum on Service Operations
  • Mariana Arnault of NOS Portugal on Change Management
  • Marielle Lavapie from Ibex Global Phillipines on Team Management
  • Michael Mckinlay from Sytel on Outbound and Dialers
  • Mithum Singh of Merchants South Africa on Workforce Management
  • Mthokozisi Nsango Of Multichoice on Workforce Analysis
  • Ozge Tekalp TEB Turkey on Leadership
  • Philip Joseph of Ooredoo Myanmar on Customer Experience
  • Rahmat of BNI Indonesia on IT, Training & Recruitment
  • Renee Thomas Aegis South Africa on Operational Management
  • Sagain Roongruangrong of Siam Commercial Bank Thailand on Running A Center
  • Stephen Abbruzzese of Concentrix New Zealand on Outsourcing Relationships
  • Utku Toprak of Teleperformance Turkey on Operational Management

Preview of the series

Ayu Tresnalestari of Bank Negara Indonesia on the role of a Supervisor

Laura Thayer of Optum on Service Operations

Marielle Lavapie from Ibex Global Phillipines on Team Management

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