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Executives

This category of training is for leaders and managers who are involved in decision making for their company or career.


COVID-19, Working From Home & Contact Center

PREMIUM $79.95

With many companies facing challenges due to the COVID-19 (Coronavirus) we invited some experts around the world to join us and share some ideas and opinions about working from home, the effects on contact centers, cloud technology and managing pandemics - join us for the  online conference event - we gathered 11 experts from around the World! Total duration 3.5 hours approx

Comments from those who attended the sessions:

"Yes, the event was very helpful and kept me engaged throughout the virtual conference"
"Each speaker brought value to this subject"
"More than met my expectations, it was great to see the good use of the technology"

"Great event, very responsive, timely and reassuring. Well done to you and the team Raj"
"My expectations were high as I have attended a few Contactcenterworld events this was no exception it was overall great"
"I had a chance to collect different experiences from different regions and their reactions."
"Yes it did meet my expectations It was very interesting and well put together. Well organised and the speakers were first class, the speakers seemed to be ideal to talk about the topic of the event."
"I would recommend this event, for all the reasons I have stated above regarding meeting my expectations."


Speakers include:

AGENDA – Session 1

• Vonage (UK) – Dave D’Arcy, Sr Dir International Care & Tech Support
• The Taylor Reach Group (Canada) – Colin Taylor, CEO
• IAG (Australia) – Tim Buzza, Workplace Innovation

 

AGENDA – Session 2

• Benchmark Portal (USA) – Bruce Belfiore, CEO
• Synergy Solutions (UK) – Olu Orugboh, CEO
• Cloud Call Center Search (USA) – Fred Stacey, CEO
• Serenova (USA) – John Lynch, CEO
• Altitude (Spain) – Eduardo Malpica, Chief Knowledge Officer

AGENDA – Session 3

• Noetica (UK) – Danny Singer, CEO
• Working Solutions (USA) – Kim Houlne, CEO
• 168 Solution (Indonesia) – Grace Heny, CEO
• Wrap and final comments – Raj Wadhwani, ContactCenterWorld
1 Module
Duration: 3 Hours 32 Minutes

How to Enter the 2020 Top Ranking Performers Awards : Webinar

FREE

How to enter the 2020 Top Ranking Performers Awards - Webinar (RECORDED OCT 2019)

watch this webinar that we recorded. Raj Wadhwani, President of ContactCenterWorld.com shares useful information and tips on entering the awards that many regard as being like the 'Olympics of the Contact Center World'

Every year over 50 nation's best compete for these prestigious awards

- details of the webinar content appears below 


 

Interested in winning GOLD Medal and Award what is regarded by many as being like the 'Olympics' for the contact center world?


Interested in an awards program that helps you improve your business and benchmark your performance?

...The most prestigious awards program where the Best Contact Center (CC) and Customer Experience (CX) companies, strategies and people from all around the world compete annually for the title of Best in the World!

Join this FREE webinar to learn:

  • Background To The Program
  • Overview of 2 Programs - Rising Star and Top Ranking Performers And Their Differences
  • Award Categories
  • Judging Process
  • The Differences Between This And Award Programs from Other Companies
  • How Entrants Benefit
  • Best Practice Tips
  • How To Enter!


This webinar will help current and new entrants find out how to increase their chances of success and the true value of these awards when compared to other programs

BONUS - watch this webinar before the end of November 2019 and we will upgrade your personal membership to an Executive level for 12 months!

2 Modules
Duration: 36 Minutes
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