This module will help you sell more and improve organization and general business skills. Its designed for anyone in a sales, marketing or service role.

With many companies facing challenges due to the COVID-19 (Coronavirus) we invited some experts around the world to join us and share some ideas and opinions about working from home, the effects on contact centers, cloud technology and managing pandemics - join us for the  online conference event - we gathered 11 experts from around the World! Total duration 3.5 hours approx

Comments from those who attended the sessions:

"Yes, the event was very helpful and kept me engaged throughout the virtual conference"
"Each speaker brought value to this subject"
"More than met my expectations, it was great to see the good use of the technology"
"Great event, very responsive, timely and reassuring. Well done to you and the team Raj"
"My expectations were high as I have attended a few Contactcenterworld events this was no exception it was overall great"
"I had a chance to collect different experiences from different regions and their reactions."
"Yes it did meet my expectations It was very interesting and well put together. Well organised and the speakers were first class, the speakers seemed to be ideal to talk about the topic of the event."
"I would recommend this event, for all the reasons I have stated above regarding meeting my expectations."


Speakers include:

AGENDA – Session 1

AGENDA – Session 2

Customer Experience - How you exceed customer expectations during these chaotic times. How you can use self service tools to make it easier for customers to get access to information, omni-channel and other strategies to keep customers informed. Event sponsored by Five9 EMEA

Presenters include:

• Maulana Malik Muqorrobun - Customer Experience Manager, PT Bussr Technologies Indonesia - this is a 1:1 interview
• Brian Atkinson - GM EMEA, Five9 - this is a 1:1 interview
• Tony Barritt - Managing Director, Investor in Customers Ltd - formal presentation
• Andy Hanselman - Partner, Andy Hanselman Consulting - formal presentation
• Raj Verma - Executionist, BreakFree Consulting India Pvt Ltd - formal presentation
• Mo Hassan - Customer Experience Manager, The Crown Estate - this is a 1:1 interview
• Raj Wadhwani - President, ContactCenterWorld.com - shares details of TopPlace2Work.com and What Drives Me Crazy At Work!

In this course we share details on features and benefits and how to sell the benefits to customers.  

This is a program aimed at sales professionals who make cold calls to other businesses. It's a program dedicated to dealing with gatekeepers and includes some valuable tips that will help anyone!

Are you now Managing a Work From Home Team? want some best practices? We bring you experts from around the world to share tips and ideas

Confirmed speakers include:

• Head of Customer Engagement - AIA (Malaysia)
• CEO - WorldConnection (USA)
• Contact Center Manager - ebay/mobile.de (Germany)
• Founder - SalesMatch (UK)
• CEO - Caras Training (USA)
• National Contact Center Manager - Coca Cola (Indonesia)
• Sr Director International Care & Tech Support - Vonage (UK)
• Global Contact Center Head - a world leading Travel company (USA)
• Director - Mind Fitness (UK)

 Plus bonus we catch up with the Vice Mayor who is responsible for an Emergency 112 Center in Indonesia dealing with COVID-19 calls!

Many companies - from small to global brands - choose to outsource their services to specialist outsourcing (BPO) providers. Having started in the outsourcing sector, Raj Wadhwani, President of ContactCenterWorld takes us inside the outsourcing world with tips and best practices from a number of organizations including current and past clients as well as hearing best practice tips from outsourcers. If you currently outsource, or plan to at some point, this event is for you!

Speakers so far confirmed include:

• President - ContactCenterWorld.com (Canada)
• Director - Mind Fitness (UK)
• Director - IconPlus (Indonesia)
• CEO - WorldConnection (USA)
• Deputy COO - Telecontact (Russia)
• Director, Care Operations & Technology - Quicken Inc (USA)

Questioning skills for sales and customer service professionals. Learn how to ask questions, ratio's to use and how to avoid typical mistakes!

This program will help you understand the psychology in the sales process and how to improve your communication with existing and potential customers. It’s an easy to understand process of why people buy and how to match customers needs and desires to achieve more sales.

This module will help you present and be comfortable talking about price, whether your product cost more or you are trying to present a cost saving solution

This program is designed for new and experienced sales professionals and customer service professionals who have to sell through service. It includes several modules as shown below.

if you are looking for a new job, this program will help you stand out from others and increase your chances of success as well as save you time.

This course is for everyone - from frontline to executive. It's designed to help you think and act positive and to change the way people around you see you. A great course for all and includes a chalenge - an assignment to help everyone practice being positive.

Want to sound more confident? Want to sound more powerful? this will help you identify how you sound and to help you project confidence even in situations where you may not be confident like public speaking, presenting ideas to your boss, job interviews etc.