THE SERIES INCLUDES THE FOLLOWING CONTENT:

• Ayu Tresnalestari of Bank Negara Indonesia on the role of a Supervisor
• Balamurugan Muniraju of Measat Malaysia on Leadership
• Chantel Perkins of Accenture Canada on People Development
• Claudia Hawkins of Whirlpool USA on Operational Leadership
• Edna Pereira of Measat Malaysia on Employee Experience
• Erin Clark of Whirlpool Corporation USA on HR
• Fidel Calcagno of IGT on the role of an analyst
• Gert Jacobs of Multichoice on Workforce Planning
• Interview with Alex G Demczak on Outbound Dialers & Legislation
• Interview with Angela Wilson - The Role of Analysts and Social Media
• Interview with Mitch Roth on Industry Legislation
• Interview with Vera Austin of Mass Mutual on running a contact center
• Jasmin Aksan of Astro Malaysia on running a contact center
• Jean Michel Cateaux of Aegis South Africa on Quality
• Jovaney Toledo of Mass Mutual USA on his Customer Service role
• Laura Thayer of Optum on Service Operations
• Mariana Arnault of NOS Portugal on Change Management
• Marielle Lavapie from Ibex Global Phillipines on Team Management
• Michael Mckinlay from Sytel on Outbound and Dialers
• Mithum Singh of Merchants South Africa on Workforce Management
• Mthokozisi Nsango Of Multichoice on Workforce Analysis
• Ozge Tekalp TEB Turkey on Leadership
• Philip Joseph of Ooredoo Myanmar on Customer Experience
• Rahmat of BNI Indonesia on IT, Training & Recruitment
• Renee Thomas Aegis South Africa on Operational Management
• Sagain Roongruangrong of Siam Commercial Bank Thailand on Running A Center
• Stephen Abbruzzese of Concentrix New Zealand on Outsourcing Relationships
• Utku Toprak of Teleperformance Turkey on Operational Management